Question 1

Do my clients need to download an app?

Accepted Answer

No. Chairtime is fully web-based. Clients book from their phone browser at your subdomain — no app store, no friction, no login required from them.

Question 2

How quickly can I go live?

Accepted Answer

Most salons complete setup in under 30 minutes. Add your services, set your hours, invite your team, and your booking page is live the moment you hit save.

Question 3

What is the AI Schedule Optimiser?

Accepted Answer

It watches your day in real time and flags gaps you might miss — like a 45-minute colour processing window that could fit a blowout. Available on Pro and Enterprise.

Question 4

Can I manage multiple salons under one Enterprise plan?

Accepted Answer

Yes. Your base includes one location. Each additional salon is R799/month. Fair pricing — you pay for what you actually run.

Question 5

Does Basic limit how I operate?

Accepted Answer

Basic covers everything for a solo operator or small team. The limits are 2 practitioners and no AI features. Upgrade anytime.

Question 6

Is my data safe and isolated?

Accepted Answer

Each salon is completely isolated. No tenant can ever see another's data. All data is encrypted, stored in South Africa, and protected by row-level database security.

Question 7

Can I cancel anytime?

Accepted Answer

Month-to-month. No contracts. Your data is retained for 30 days after cancellation so you can export everything before you leave.

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